Returns & Irregularities
(ALL SALES ARE FINAL!)
We are customizing each door to your exact dimensions and color preferences, so please be sure of them before you place your order. We ship these doors out pretty quickly so there isn’t much room to change things after the order has been placed after the 6 hour time-frame (to be honest we have Face-timed clients to ensure the right color, so just be sure to give us a shout.) Always contact us first if you just aren’t sure. If there is any damage during shipping (very rare, but YIKES), it’s important to DENY THE SHIPMENT & send us pictures and we will be sure to help you get it back to looking JUST RIGHT or sending you a new door. If there is any damage to the door, and you accept the door after shipment, there isn’t an option for us to claim anything with the shipping company. If you are unhappy with your product, please feel free to contact us directly!
When choosing items to hand make, we try our best to choose quality items that are solid wood for long lasting quality. These items are not refinished to be perfect and will often times contain irregularities in the finish. We believe that this provides additional character to the items that we create.
We want you to be happy with your purchase and therefore welcome all questions and conversations regarding our items and will be more than happy to provide as many pictures as you need to feel comfortable with your purchase.
Damages in shipping and manufacturers defects:
Yikes, that stinks. If there is any damage during shipping (very rare, but YIKES) it’s important to DENY THE SHIPMENT & send us pictures and we will be sure to help you get it back to looking JUST RIGHT or sending you a new door. If there is any damage to the door, and you accept the door after shipment, there isn’t an option for us to claim anything with the shipping company.
Barn Doors do not have a warranty against warping because of changes in climate that can allow the door to absorb moisture during transit (causing the door to warp), the location of the door installation, and the nature of wood itself.
To mitigate this from happening, we install steel brackets on the inside (backs) of our industrial barn doors for extra stability. These doors are not designed for perfection. These are sliding barn doors that will be a true show stopping quality in your home. If your barn door experiences some warping over time, we encourage you to send us a quick email with pictures.
CustomSlidingBarnDoors.com Customer Care & Service:
Our experienced Customer Service Representatives are available to talk live with you Monday through Friday 8:00 am- 6:00 pm Mountain Standard Time. Lets be honest, we answer calls 7 days a week and emails during the day.
You may place an order at any time 24 hours a day 7 days a week using our secure online ordering process.
Please note that since we provide an expedited manufacturing time, there is often very little time after you place an order and us starting to build your door to make any changes. With that being said, if you need to cancel within 6 hours of placing your order, we will do our best to accommodate. We’ve never experienced a cancellation, but it’s important to have this in here. Please contact 720-500-3985. After the 6 hours, all sales are final.