SHIPPING AND LEAD TIMES
Learn all about the barn door shipping process and current lead time with customslidingbarndoors.com. As we ship all over the US, we rely on freight company's to ship our barn doors and we hope they love our barn doors as much as we do. If you happen to be local, AWESOME, we look forward to meeting you.
Storage
This section is new and important to read!! We love the barn doors we make and want to ensure they LAST.
We assume that when your barn door arrives, you are installing it within a few days. Many clients call us as they forgot to order their barn door and need one ASAP! Most often the doors we ship are LARGE and important to take a few precautions as most of our barn door orders are a NATURAL WOOD product.
We have learned that often times a client's renovation projects doesn't go as planned and the door may not get installed for a few weeks or months (ugh yes, we are sorry to hear that too!).
IT IS RECOMMENDED TO:
- lay the door on it's side in a room
- lay flat on top of a few 2" x 4"
- project got delayed? TELL US and we can hold your door until you need it shipped!
DO NOT:
- lay flat on cement
- stand vertically on a wall
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(We've added this section as we often get asked these questions!)
**We ensure a barn door isn't warped when it's shipped and we custom select each of the wood pieces that we use. Can warping happen? 100% but if it's going to happen, it has everything to do with the tree it was cut from. This happened to (2) doors in 2018, (5) doors in 2017 out of hundreds! For us...this is RARE.
HOW TO GUARANTEE YOUR DOOR?
We want you to LOVE your barn door. Once your barn door has been installed, send us a picture! This way, we know that your barn door truly warped due to it's mother tree :) and not because the door wasn't stored properly. Even then...we are more then happy to work with you on some solutions...there are plenty!
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Shipping
Our barn doors arrive fully assembled and we ship to most FREIGHT CENTERS in the continental United States.
LIVE IN THE DENVER, ORANGE COUNTY AREA or Phoenix, AZ?
We do allow FREE pick-ups or can usually arrange a local delivery to your home for $75. Out of Zone deliveries are usually $125-$195.
If you aren't sure which shipping option best fits your specific size door when you place an order, please give us a call directly and we are more then happy to run some shipping options for you at (720) 500-3985. We will estimate shipping and delivery dates for you based on the availability of your items and our current turnaround time.
If you purchase a barn door with the incorrect shipping option, we will simply give you a call (no worries!) to discuss your shipping options and send you a link for the difference. We DO NOT up sell on shipping...you choose the best shipping option and it's how we keep our costs at wholesale.
**Please also note that our barn doors are often shipped via FREIGHT as they arrive fully assembled in a custom crate. Doors under 84" in height and 34" in width may be shipped directly via UPS or FED EX to your home (this is size based).
STANDARD FREIGHT SHIPPING: As a standard due to the size of these doors we use freight terminal to terminal shipping for standard barn doors is usually around $295 up to 42" in width and under 86". Two (2) custom sliding barn doors typically ships for $350. Doors over 92" in height typically ship for $550+ due to new shipping fees not associated with us. For a more accurate quote please message us directly with your shipping zip code.
>>What is a freight terminal?
There are typically many in your closest big city all around the US and a lot easier then most people think for shipping items this large. We can tell you where yours is...call us! Most of these barn doors will fit in the back of an SUV or a truck. This saves you a ton of $$ and we don't up charge you on the price!
>>How long does a freight shipment take?
Depending on where you are located in the US, once we have shipped your barn door, they arrive in 4-6 business days.
UPGRADE FOR HOME SHIPPING: If you'd like to inquire about a home delivery for your barn door(s), please message us with your barn door size request + zip code. The freight centers require a certain type of truck to unload your crate which typically adds about +$150+ to your shipping price.
>>How long does a home delivery take vs freight shipment?
Depending on where you are located in the US, once we have shipped your barn door, they arrive in 4-6 business days to your closest freight center. Once the door has arrived to your closest freight center, they will call you directly to arrange for your home delivery. This works very much like an appliance delivery from your local Home Depot. Yes these shipments to your home definitely add a few extra days.
What if my door arrives damaged?
If there is any damage during shipping (very rare, but YIKES important to read), PLEASE DO NOT ACCEPT THE SHIPMENT, (REFUSE SHIPMENT) & send us pictures and we will be sure to help you get it back to looking JUST RIGHT. If you accept the damaged shipment, we ARE NOT able to claim a refund with the shipper, therefore you are letting us know that the door was in acceptable condition when it was received (& signed for).
Minor damage be can be easily repaired with a kit we can send your way.
>>We understand that some elements of a custom wood barn door are up for personal preference. If you aren't unhappy with your product, please feel free to contact us at (720) 500-3985. We will always do our best.
Lead Times
We typically complete our barn doors in 3-4 weeks. This can vary based on bulk order requests, holidays, and sometimes...weather.
If we get hit with a storm in Denver... we will NOT ship your barn door. Our clients often thank us for this! We will wait until the storm passes, which is usually ONE day :)
Curious about our current lead time or need a RUSH order, call us at (720) 500-3985.
Returns Policy
(ALL SALES ARE FINAL!)
We are customizing each barn door to your exact dimensions and color preferences, so please be sure of them before you place your order.
We also work hand in hand with clients directly to ensure we have the details and specs correct. Need to see additional pictures of a barn door or style? Awesome! Simply let our team know and they'd be more then happy to send some your way.
PLEASE be sure to double check your custom link of the specs of your barn door before purchase. Our team likes to be perfect :) but we can be human at times, and always best to double check!
Remember, these are custom wood barn doors and are not prefabricated barn doors. All of our clients have different preferences too..and we 100% understand that, that's why we love to talk with you 1:1. All doors, even our modern ones, may have some wood details to them. If you are ever curious or need more details, PLEASE CALL US at (720) 500-3985.
We ship these doors out pretty quickly so there isn't much room to change things after the order has been placed. Always contact us first if you just aren't sure.
What if my door arrives damaged?
If there is any damage during shipping (very rare, but YIKES important to read), PLEASE DO NOT ACCEPT THE SHIPMENT, (REFUSE SHIPMENT) & send us pictures and we will be sure to help you get it back to looking JUST RIGHT. If you accept the damaged shipment, we ARE NOT able to claim a refund with the shipper, therefore you are letting us know that the door was in acceptable condition when it was received (& signed for).
Minor damage be can be easily repaired with a kit we can send your way.
>>We understand that some elements of a custom wood barn door are up for personal preference. If you aren't unhappy with your product, please feel free to contact us at (720) 500-3985. We will always do our best.