It is the consumer’s responsibility to understand what they are ordering when using the online system. customslidingbarndoors.com has provided many online photo resources and descriptions to help you during your order. Please read these descriptions carefully. If you are unsure about what your order will look like or what is included, please call customslidingbarndoors.com at (720) 500-3985 or help placing your order.
Production & Shipping Lead Times
For information regarding our current shipping and lead times, see our Shipping & Lead Times page.
All custom barn doors will be shipped via freight shipping and will take 3-5 business days, once shipped, to arrive to your closest freight center. All orders that have to be shipped “freight” and upgraded to a home delivery will be delivered curbside. It is the consumer’s responsibility to arrange for delivery beyond the curb or to pick up at the local freight center. What does this mean? CALL US...it's often super easy!
All wholesale barn door hanging hardware will be shipped to your front porch (no signature required).
If you request the freight company to bring the doors inside your home, this may incur an additional freight shipment cost that you will be responsible for post shipment. If you need WHITE GLOVE service, let us know in advance of your shipment and we can see if the freight companies in your area provide this service and at what additional cost.
Once orders are received from customslidingbarndoors.com, especially large orders such as doors which ship freight, must be inspected upon delivery for freight damage. Do not transport your door or order inside your home if it has been damaged in transit. Please do not transport your order inside your home before inspecting it for specification accuracy. We will not be responsible to replace or refund any damaged order which has been transported away from the original drop off location of the original shipping company or accepted upon delivery.
Please do not schedule the installation for your door until it has arrived. If your door is shipped via freight and upgraded to a home delivery, the freight company will contact you for a delivery time.
We located your closest freight center based on the zip code that you provide. For the upgraded home delivery or business delivery, please provide a physical address to ship your order to be delivered to. If you need to change this address once the order has been placed, please contact us prior to your order shipping and we will gladly update your shipping address. If you contact us once your order has left our facility to request a different shipping address, we will do what we can to ensure this change is made but cannot guarantee delivery to that address. There is a Re-Route Fee for this and it will increase the shipping time so please try and make sure that we have the correct shipping address prior to your order leaving our facility.
If you need to place an order on hold, this can be done BEFORE the shipment has left our facility. Orders cannot be placed on hold once the shipment has left our facility as they can not be held at the freight center for longer then 72 hours. If you are not going to be available to receive your order you can call us prior to it leaving and provide us with an alternative address to ship it to. You may call once it has left our facility and re-route it to an alternative address, please be aware that there is a charge to re-route your shipment.
Please note that all sales orders placed will have until the close of the following business day to be cancelled with no cancellation fee. This must be done over the phone by the person that placed the order (no other form of communication will be accepted). All orders cancelled after the following business day are subject to 25% cancellation fee.
Changes to Orders
If your order hasn't yet been processed or been built, we'd be more then happy to make those changes for you!!!
Here's the legal jargon we have to add in case the door has already been processed. All changes that need to be made to an existing order need to be made before the end of the next business day after placing the order, this must be done over the phone by the person that placed the order (no other form of communication will be accepted). All Changes made to an order after the next business day following placing the order will incur a 20% Change Order Fee. Please understand that these custom made products often begin to be manufactured the day following order placement and can result in wasted product when changes are submitted. Always give us a shout.
30 Day Return/Exchange
If you need to exchange or return your hanging hardware (we do not accept returns on barn doors), you must do so within 30 days of receiving your order. A 20% exchange fee will apply to any exchange order. A 20% restocking fee will apply to Returns. No Returns or Exchanges are accepted after 30 days. Please take the time to inspect your order upon delivery to make sure that everything arrived as expected. Contact customslidingbarndoors.com at (720) 500-3985 to get your Return Authorization Form which must accompany your return.
We do not accept checks at this time.
It is necessary to inspect shipments upon arrival. Any damage from shipping, must be reported to customslidingbarndoors.com via call to (720) 500-3985 or email to firstname.lastname@example.org within the same business days of receiving your product in order for a shipping claim to be processed.
If your shipment arrives damaged, you are required to REFUSE SHIPMENT and take photos of the damage, note that it is damaged, and notify cusotmslidingbarndoors.com at the time of receiving your shipment. If we are not notified, we will not be liable for the damage claim. READ THE FULL SHIPPING DETAILS HERE. We want to ensure you receive your door exactly how we shipped it. These policies are in place to protect your order!
In the event that your specific product is no longer available, customslidingbarndoors.com reserves the right to substitute the part with a comparable product in quality, style and color.
Approval of Custom Doors
“Custom doors” are any door that we make as all of our doors are custom built to your specifications and choices. We work with clients 1:1 directly and ensure they have the photos they need for proper selection of items. Once the door has been approved and received (once you pay, you are approving the specs on your custom listing), no returns will be allowed.
Door Finishes and Wood Texture
Just as you might imagine, customslidingbarndoors.com specializes in rustic barn doors and styles in our hardware and doors. Most of our doors are made from tongue and groove pine unless another wood species is preferred. It is normal to have large knots in the wood that give it character and a rustic look. If you need a slightly less rustic door or smooth paint finish please be sure to order a paint grade finish by calling customslidingbarndoors.com at (720) 500-3985 for help placing your order.
All doors that are finished and assembled by customslidingbarndoors.com come with a 30-day warranty against warping. Warping is defined as doors that are out of alignment of more than 1/2″.
Unfinished doors & headers do not have a warranty against warping because of changes in climate that can allow the door to absorb moisture during transit (causing the door to warp). Incorrect finishing of a door can also cause warping which is why we highly encourage our customers to allow us to finish and ship their door finished. It is strongly advised that customers finish/seal all 6 sides of the door within 5 days of receive the door to prevent against warping.
These are wood barn doors and any or all wood products have the potential to warp. If you are going to be placing your door in a HIGH HUMIDITY AREA (aka a bathroom without a fan), we might recommend a certain door finish over another. If a door is going to warp, it most often has to do with how close that wood was to the center of the tree it was cut from. We hand select each of the pieces we use to mitigate and are able to do a darn good job of this. If your door warps, always give us a shout and we'd be more then happy to problem solve with you! Our goal is for you to be happy with your barn door.
customslidingbarndoors.com takes the privacy of its customers’ data very seriously. Please read the following policy to understand how we will treat your personal data after it has been collected by us through your use of this website. We can collect data on you from a variety of different sources which includes:
- When you purchase products or services from this site or via any of our other distribution channels.
- When you become a subscriber.
- When you enter data into a form on the website.
- When you speak to our Customer Service personnel.
- When you activate your product via our License Activation Server.
- Via explicit data capture measures, for example by entering competitions, completing surveys, registering products, registering to use the support forum.
In any of the above cases the data we collect could be personal data. When you buy anything via the site or give us any personal data as indicated above, we may need to collect information about you to process the transaction, fulfill your order, and provide you with the services you expect then and in the future. This information may include, but is not limited to, details such as your name, your address, and your phone number. Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data. By becoming a subscriber you consent to receive from us by email our eNewsletters and details of other special offers or services which we may think may be of interest to you. customslidingbarndoors.com retains and uses your personal information to provide you with the remote commerce (including electronic and mobile commerce) experience by providing you with a personalized service and to give you details of offers which we think will be of interest to you, it is also to keep you informed of changes to products, services, licenses agreements, terms, conditions, and security updates. We may also use the information to process any transactions you undertake with us and for internal administration and analysis. We do not sell, rent or trade your personal information to third parties.
Public Information; Forum, Guestbook, Directories
By their very nature the Forum, Guestbook, Listing Directories, etc. are open to the public; any information given will be viewable to the general public. customslidingbarndoors.com does make every effort to keep details such as email addresses private, but if you do select to have your email address shown it may be viewable by the general public.
customslidingbarndoors.com is committed to keeping the details of children private by following the guidelines set out in the US, C.O.P.P.A Children’s Online Privacy Protection Act.
customslidingbarndoors.com does not collect private information from children under the age of 13 without written permission from the child’s parents or guardians.
customslidingbarndoors.com may use small bits of data stored on your computer called ‘cookies’.
Use of Site
Your access to and use of this website (“the Website”) is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making any decision.
Changes to Website, Software, and Services
customslidingbarndoors.com reserves the right to; change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that customslidingbarndoors.com shall not be liable to you for any such change or removal. customslidingbarndoors.com reserves the right to change, remove, or discontinue any product, service, or promotion (including but not limited to any previsions, parts thereof, licensing, pricing) as advertised on this website at any time without notice and you confirm that customslidingbarndoors.com shall not be liable for any such change or removal. customslidingbarndoors.com reserves the right to change or discontinue any promotional discount vouchers or coupon codes at any time with notice and you confirm that customslidingbarndoors.com shall not be liable for any such change or removal. Changes in this agreement can be made at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
Links to Third Party Websites
The Website may include links to third party website’s that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
The Intellectual Property Rights in this website and the materials on or accessible via it belong to ‘customslidingbarndoors.com’ or its licensors. This website and the materials on or accessible via it and the Intellectual Property Rights therein may not be copied, distributed, published, licensed, used or reproduced in any way (save to the extent strictly necessary for, and for the purposes of, accessing and using this website). ’customslidingbarndoors.com’ and the customslidingbarndoors.com Logo are trademarks which belong to ‘customslidingbarndoors.com’ and they may not be used, copied or reproduced in any way without written consent from ‘customslidingbarndoors.com.’ For these purposes “Intellectual Property Rights” includes the following (wherever and whenever arising and for the full term of each of them): any patent, trademark, trade name, service mark, service name, design, design right, copyright, database right, moral rights, know-how, trade secret and other confidential information, rights in the nature of any of these items in any country, rights in the nature of unfair competition rights and rights to sue for passing off or other similar intellectual or commercial right (in each case whether or not registered or registrable) and registrations of and applications to register any of them.
Limitation of Liability
The Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, customslidingbarndoors.com will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website. customslidingbarndoors.com makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of customslidingbarndoors.com for death or personal injury as a result of the negligence of customslidingbarndoors.com, its products or that of its employees or agents.
You agree to indemnify and hold customslidingbarndoors.com and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against customslidingbarndoors.com arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
In the event that any provision of this Agreement is declared by any judicial or other competent authority to be void, voidable, illegal or otherwise unenforceable or indications of the same are received by either you or us from any relevant competent authority, we shall amend that provision in such reasonable manner as achieves the intention of the parties without illegality or, at our discretion, such provision may be severed from this Agreement and the remaining provisions of this Agreement shall remain in full force and effect.
Applicable Law and Dispute
This Agreement and all matters arising from it are governed by and construed in accordance with the laws of Utah whose courts shall have exclusive jurisdiction over all disputes arising in connection with this Agreement and the place of performance of this Agreement is agreed by you to be Utah.
Headings are included in this Agreement for convenience only and shall not affect the construction or interpretation of this Agreement.
These terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement. fcustomslidingbarndoors.com reserves the right to add, delete, or modify any provision this Agreement at any time without notice.